Contact support
For technical assistance, product questions or feedback, contact Torem Studio at:
Please include the name of the deck or application concerned, your device model, your operating system version and a clear description of the issue.
Companion apps
Some Torem Playing Cards products include a companion application with tutorials, interactive experiences, exclusive content or digital features.
Make sure that the application is updated to the latest version available on the App Store before contacting support.
Camera and augmented reality
Certain applications may require access to your device camera for card recognition, scanning or augmented reality experiences.
Camera permissions can be managed from your device settings. For better recognition, use the application in a well-lit environment and keep the card or product fully visible inside the scanning area.
Exclusive content
Some features may be reserved for owners of a compatible physical Torem Playing Cards product. Access may require scanning a card, box, marker or other element included with the product.
Accounts and purchases
Purchases, subscriptions and refunds made through the App Store are managed by Apple. Account-related requests should include only the information necessary for us to identify and resolve the issue.
Response time
We aim to respond to support requests as quickly as possible, generally within two to five business days.